Privacy Policy

PowerLink, LLC ("PowerLink," "Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and related services (collectively, the "Service"). Please read this Privacy Policy carefully. By using the Service, you consent to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when using the Service, including:

• Account Information: Name, email address, password, and profile information when you create an account.
• Payment Information: Billing address and payment card details (processed securely by our payment processor, Stripe).
• Communications: Information you provide when contacting support, providing feedback, or participating in surveys.
• User Content: Any data, messages, files, or other content you upload or create within the Service.
• Profile Photo: Optional profile image you choose to upload.

1.2 Information from Third-Party Platforms

When you authorize PowerLink to access third-party platforms (such as LinkedIn), we may collect:

• Connection Data: Names, profile information, job titles, companies, and other professional details of your connections that you export or authorize us to access.
• Profile Information: Your own profile information from connected platforms.
• Communication History: Metadata about your professional communications (not content) if you authorize such access.

Important: We only access data you explicitly authorize. You control what data you import into PowerLink.

1.3 Information from Data Enrichment Services

When you use our data enrichment features, we may obtain additional information about your connections from third-party data providers (such as Apollo.io), including:

• Professional email addresses
• Phone numbers
• Current employment information
• Company details and industry information
• Professional social media profiles
• Seniority and department information

1.4 Information Collected Automatically

When you access the Service, we automatically collect:

• Device Information: Device type, operating system, browser type and version, unique device identifiers.
• Log Data: IP address, access times, pages viewed, referring URL, and other system activity.
• Usage Information: Features used, actions taken, search queries, and interaction patterns.
• Location Information: General geographic location based on IP address (we do not collect precise GPS location).
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies (see Section 7).

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Providing and Operating the Service

• Creating and managing your account
• Processing and facilitating transactions and payments
• Providing data enrichment services
• Enabling messaging and communication features
• Generating analytics, insights, and visualizations about your network
• Providing customer support

2.2 Improving and Personalizing the Service

• Understanding how users interact with the Service
• Developing new features and functionality
• Personalizing your experience based on your preferences and usage patterns
• Training and improving our AI and machine learning models
• Conducting research and analysis

2.3 Communication

• Sending transactional emails (account verification, password resets, payment confirmations)
• Notifying you of PowerLink Messages you receive
• Providing service updates and announcements
• Sending marketing communications (with your consent, where required)
• Responding to your inquiries and support requests

2.4 Safety and Security

• Detecting, preventing, and addressing fraud, abuse, and security issues
• Protecting the rights and safety of users and third parties
• Enforcing our Terms of Service and other policies
• Complying with legal obligations

3. How We Share Your Information

We do not sell your personal information. We share your information only in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who perform services on our behalf, including:

• Payment Processing: Stripe processes payment transactions. They receive only the information necessary to process payments.
• Data Enrichment: Apollo.io and similar providers help enrich contact data.
• Cloud Infrastructure: Amazon Web Services (AWS) hosts our servers and data.
• Email Services: AWS SES handles transactional email delivery.
• AI Services: OpenAI provides AI-powered features (queries are processed without persistent storage of your data).
• Analytics: Analytics providers help us understand Service usage.

All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

• Complying with subpoenas, court orders, or legal processes
• Responding to requests from law enforcement agencies
• Protecting our rights, privacy, safety, or property
• Preventing or investigating possible wrongdoing

3.3 Business Transfers

If PowerLink is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

3.4 With Your Consent

We may share your information with third parties when you explicitly consent to or direct such sharing.

3.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you for research, marketing, analytics, and other purposes.

4. Data Retention

We retain your information for as long as necessary to:

• Provide the Service and maintain your account
• Comply with legal obligations (such as tax and accounting requirements)
• Resolve disputes and enforce our agreements
• Support business operations and improve our services

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or legitimate business purposes. Some information may persist in backups for a limited time.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption: Data is encrypted in transit using TLS/SSL and at rest using AES-256 encryption.
• Access Controls: Access to personal information is restricted to authorized personnel only.
• Infrastructure Security: We use secure cloud infrastructure with regular security audits.
• Password Protection: User passwords are hashed using industry-standard algorithms.
• Monitoring: We monitor for suspicious activity and potential security threats.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

You have the right to request a copy of the personal information we hold about you and to receive it in a portable format.

6.2 Correction

You have the right to request that we correct inaccurate or incomplete personal information.

6.3 Deletion

You have the right to request that we delete your personal information, subject to certain exceptions (such as legal obligations to retain data).

6.4 Restriction and Objection

You may have the right to restrict or object to certain processing of your personal information.

6.5 Marketing Communications

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your communication preferences in your account settings
• Contacting us at support@powerlink.ai

Note: You will continue to receive transactional communications related to your account and the Service.

6.6 Exercising Your Rights

To exercise any of these rights, please contact us at support@powerlink.ai. We will respond to your request within 30 days (or as required by applicable law). We may need to verify your identity before processing your request.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with the Service.

7.1 Types of Cookies We Use

• Essential Cookies: Required for the Service to function properly (authentication, security, preferences).
• Analytics Cookies: Help us understand how users interact with the Service.
• Functional Cookies: Remember your preferences and settings.

7.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. However, disabling certain cookies may affect the functionality of the Service.

7.3 Do Not Track

We do not currently respond to "Do Not Track" browser signals. However, we do not track users across third-party websites for advertising purposes.

8. International Data Transfers

PowerLink is based in the United States. If you are accessing the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our servers or service providers are located.

We take appropriate safeguards to ensure that your personal information receives an adequate level of protection, including:

• Standard contractual clauses approved by relevant data protection authorities
• Data processing agreements with service providers
• Compliance with applicable data protection frameworks

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the categories and specific pieces of personal information we have collected, the sources, purposes, and third parties with whom we share it.
• Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: You have the right to opt out of the "sale" of your personal information. We do not sell personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact us at support@powerlink.ai.

10. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

• Legal Basis: We process your personal data based on: (a) your consent, (b) performance of a contract, (c) legitimate interests, or (d) legal obligations.
• Data Subject Rights: You have rights to access, rectification, erasure, restriction, portability, and objection as described in Section 6.
• Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection authority.
• Withdrawal of Consent: Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

11. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will promptly delete that information. If you believe we have collected information from a child under 18, please contact us at support@powerlink.ai.

12. Third-Party Links and Services

The Service may contain links to third-party websites or services that are not owned or controlled by PowerLink. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated Privacy Policy on the Service
• Updating the "Effective Date" at the top of this page
• Sending you an email notification (for significant changes)

Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: